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How wd33 Handles Your Privacy

Your account information stays with us — not shared, not sold. This page covers what we collect when you access wd33 on mobile or desktop, how we use it, and what you can do if you want to review or remove it.

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wd33 How wd33 Handles Your Privacy
HOW WE PROTECT IT

Data Handling You Can Count On

We apply standard security practices across all account data — encrypted connections, session token management, and access controls that limit which internal systems can read your information. Here is a breakdown of the four areas that matter most to your privacy on wd33.

Cookies and Session Data

Cookies keep you logged in as you move between sections. Session cookies expire when you close the browser. You can manage cookie preferences in your browser without affecting your account data.

Payment Data

We do not store your full Touch 'n Go eWallet, Boost, or GrabPay credentials. Transactions process through each payment rail's own secure system. We only retain a transaction reference for account reconciliation.

Account Security

Your account uses a one-time password step at login to confirm identity. If you notice any login you do not recognise, contact support immediately so we can review your account access log.

Data Retention and Deletion

Account data is kept while your account is active. After closure, records are held for the period required under applicable jurisdiction rules. You may request deletion of non-essential data by contacting support.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your account data, want to request a copy of what we hold, or need to update your details, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as soon as we can — include your registered account email so we can locate your record quickly.

Team online

Live Chat

Start a chat from the lobby. It connects you to a support agent who can raise a privacy request or account query on your behalf while you wait.

Email Support

Send your request to our support address listed on the contact page. Include your account email and the nature of your data request for a faster response.

Account Settings

Some data updates — like your contact number or linked e-wallet — can be changed directly from your account settings page without contacting support.

Privacy Policy — Common Questions

Here are the questions we get most often about how your data is handled on wd33. If your question is not covered here, live chat or email support can help.

We collect the information you submit at registration — name, contact details, and preferred payment method — plus session data like device type and login timestamps to keep your account secure.

We do not sell your data. Payment processing through Touch 'n Go eWallet, Boost, or GrabPay involves their own systems, but we do not pass your personal account details to unrelated third parties.

Contact our support team via live chat or email with your registered account email address. We will locate your record and respond with the data we hold as allowed under applicable law.

Yes. You can request deletion of non-essential data by contacting support. Some records must be kept for the period required under jurisdiction rules, but we will confirm exactly what applies to your account.

We use session cookies to keep you logged in as you navigate the lobby. You can clear or block cookies through your browser settings at any time. Blocking cookies may affect your session continuity.

After closure, we retain records for the period required by applicable jurisdiction rules. Once that period ends, non-essential data is removed. Contact support if you want clarity on your specific situation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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